Today it seems that no matter what industry you’re in, your competition is stronger than ever.  How do you stand out and get that sale when people aren’t as loyal to brands as they used to be?   How do you get their attention in an ever growing sea of noise when they’re so often swayed by price rather than quality?   One answer is to become recognized as an expert in your industry, someone other people seek out for information.

The most important part to becoming known as an expert, of course, is that you know a lot about whatever it is you do.   That could be construction, public relations, HR, dogs — whatever it is, in order to gain the requisite knowledge to be regarded as a thought-leader in your field likely requires years of schooling or real-world practice, or both.   In addition, when your goal is to be recognized as an expert you need to always keep learning, and to constantly share that expertise. But first let’s talk about why you might want to be an expert.

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Benefits of Being an Expert

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Being an expert in your field makes you the go-to person for your industry. There are many people that I trust inherently on different subjects simply because they know their stuff, and they’re not trying to sell me anything.    They just want to be helpful in their own space.  These are people that I learn from, but also whom I would buy from because I trust their knowledge and expertise.

Being an expert helps you:

- Establish yourself as an industry leader
- Help others
- Become a trusted resource
- Get interviews and media coverage
- Gain access (via conference/speaking invites, etc.)
- Convert followers to sales

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Keep Up-to-Date

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Blogs & News – Blogs in your industry are a great place to find out the latest tools and news.   If you’re not already reading blogs, do a web search for to locate some blogs that cover your business niche.   Find ones that you like and subscribe to them by RSS so you won’t forget to read them.

It’s not a bad idea to set up a Google Alert to search for news about your industry.   Paying attention to news headlines is a great way to stay abreast of changes in your field.

Online Education – There’s no reason you have to enroll in college (again) to keep learning. There are a variety of online resources at which you can take free or cheap webinars or e-courses to keep the wheels churning.

Social Networks – Increasingly, social networks like Twitter, Facebook, LinkedIn, Digg, and Delicious are where people are sharing news and information that matters to them.   By following the already established experts in your niche, you’ll gain access to the information they possess, which will in turn increase your knowledge.

Conferences & Events – Every industry has conferences, trade shows, and other events, at which other experts in the industry gather to share their knowledge.   Attending these meetings can help you in your quest to continually learn new information.  You can find out about conferences by reading industry blogs, searching events sites like Upcoming.org, or finding local user groups on Meetup.

Imparting Your Wisdom

By sharing your knowledge with others, you’ll quickly become known for your expertise.   This can translate into sales, job offers, gigs, or other opportunities, as you build your personal brand as an expert.  Here are some ways you can share what you know.

Blogs – The easiest way to start sharing is by creating a blog.  Blogs are fantastic if you’ve got a ton of information in your head and need a place to dump it.  The bonus is: you can help others through that information.  Blog about what you know.  Share news, offer advice, give your opinion, and make yourself the go-to resource for what you do.  The key to successful blogging is to consistently put out good, original, and useful content that encourages readers to engage with you and with each other.

Social Media – Social media sites are designed for experts! I can’t tell you how many times I’ve had a question about something, tweeted it, and gotten free advice back, later, the people who provided me with expert advice are the people I buy from when I need their services.  By providing free advice on Twitter or Facebook, you will build a base of fans that both trust you and look to you for expert advice.  These fans will seek you out and recommend you to others seeking advice and information — in other words, by sharing your knowledge and gaining trust, your network will grow on its own.

Video – Don’t underestimate the power of video. For those who do well in front of a camera, sharing free how-to videos on sites like YouTube or Vimeo can lead to increased awareness. It also demonstrates to television producers how well you do on camera, which means online expert videos can lead to television appearances.

Speaking Up – You should already be attending industry conferences, trade shows, and user group meetings, and you should make sure to assert yourself as a knowledgeable voice in the community while at those events. Whether that means lining up formal speaking engagements — which will be easier to do the more you grow your personal brand as an expert — or just networking and sharing your expertise with other attendees, speaking up is helpful in building your expert brand.

Consulting – Offering consulting services can do two things: first, it can make you a little money, and second, it can help you establish yourself among industry insiders as someone who knows their stuff.  One consulting gig can lead to many based on referrals and having a list of business owners willing to give you a recommendation can be invaluable.  If you plan to offer consulting services, put information about your services on your blog and in your social profiles, and consider offering phone consultations.

The momentum, was too strong. Real-time search — and Google’s (Google) inability to beatTwitter at it — became a huge trend in 2009. Everyone wanted a piece of it, and Twitter had the goods. When you want to find out what’s happening right now, this very minute, Twitter’s search trumped Google, and Google had no choice but to react. Luckily for Twitter, the reaction came right on time. Both Bing (Bing) and Google signed a deal with Twitter to incorporate real-time results from Twitter into web searches, just as Twitter’s flat traffic figures became impossible to hide. The effect of this deal is still unknown, but when Google sends you traffic, you can bet it’s going to be noticeable.

Twitter’s future is still uncertain. We still don’t know the overall business plan beyond a few hints at at least some current revenue, and we still don’t know if the service’s huge popularity boom in 2009 was just a passing fad. One thing is certain, though: The Google deal was the adrenaline injection Twitter needed. If Twitter is really destined to become the world’s new SMS, 2010 is the time to do it, and we’re happy to be along for the ride.

Improving collaboration between people and between organizations is no longer optional if you want to survive in today’s hyper connected businesses world.

Social media marketing (SMM) announces your presence to the world.  It’s a reliable marketing trend to build your network online for success, for the world of tomorrow.

SMM is about finding the right way to promote and introduce exciting ways of communicating to consumers of internet and brick and mortar businesses.

If you think about it, social media is the new yellow pages.  Social media is an innovative tool that will help local businesses pump out all types of information, from the latest in local news, to their promotions and coupons.

Social media allows you to be in control of your marketing, you’re able to reach out to your consumer through non-traditional channels and still have them listen to your message.  SMM allows you to be in control of your business advertising, drive traffic to your site, where you want to place your promotions and coupons, with little or no cost.

About 54% of Americans have substituted internet search engines and local phone books for social media.  More content is created, distributed, and advertised online, and more advertising dollars are moving towards social media.  If your campaign is executed correctly, social media will get you more referrals, generate more leads and help you share information used to educate prospects.  The all new SMM requires different skill sets and strategies when compared to traditional marketing.  You can hire firms who specialize in this type of marketing or simply try it out for yourself.  It is important to note, that is as in any form of marketing, consistency is the key to success.  So, don’t expect to get a ton of new business from just starting a Twitter and Facebook account.

The public has turned to social media sites such as, Facebook, Twitter, Myspace, and Linkedin to reach their audience.  Social media activity also helps your businesses improve search engine rankings through link building. There are now more and more companies that are seeking out alternative and effective marketing strategies, because the phone book is no longer providing what they need.  Many would argue that SMM is the new yellow pages.

The API (Application Programming Interface) has been an essential component for creating applications that hook into or utilize web apps such as Twitter and Facebook.  With it, developers have been able to create some amazing mashups and tools.   Some of the most helpful and oft-used applications on the web wouldn’t be possible without APIs.

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1. Google Maps

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Google Maps is one of the hottest APIs on the web.  The ProgrammableWeb API Directory tracks over 1800 mashups for Google Maps, which is more than three and a half times as many as the next most popular API. Google Maps perhaps did more to popularize the concept of web application mashups in the middle part of this decade than any other API.

1. Google’s Official Documentation for the Maps API is probably the best place to start. The site offers a developer’s guide, code samples and demos, case studies, and even a sandbox where you can test stuff out while you learn.

2. Earlier this year, Google abandoned its official Google Maps API blog in favor of a new Google Geo Developers Blog. The new blog encompasses all of Google’s mapping APIs, including both Maps and their Earth program. The blog is filled with useful posts about using the API, frequent news updates about changes and developments with the API itself, and links to creative uses by other developers.

3. The Official Google Maps API Group is probably the first place you should check out if you need help with your Maps-based project. The extremely active group hosts hundreds of thousands of discussions and is frequented by both seasoned and rookie developers, as well as Google Maps API core contributors. It is often the first place that upcoming API changes are made, so if your project hinges on the Google Maps API, then you should definitely keep an eye on the official group.

4. Mapki is an unofficial Google Maps API wiki at which Maps developers come together to discuss and document the API. The site has a huge list of developer’s tools and tutorials, as well as code snippets and FAQs.

5. Mike Williams’ Google Maps API Tutorial is an excellent and up-to-date overview of the API. It’s a great getting started point for anyone trying to get into mashup development with Google Maps or integrating maps into an existing project.

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2. Facebook / Facebook Connect

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Over a million developers have created over 350,000 active applications on the Facebook Platform and Facebook Connect has been adopted by more than 15,000 web sites, according to official stats. That easily makes Facebook’s platform and Connect API among the hottest development platforms on the web today.

1. The Facebook Developers site is one of the most complete and well-made and maintained developer sites on the web. It has a great getting started guide, as well as super active forums, an official blog for developers, and more.

2. If you’re developing anything for the Facebook Platform, then Facebook Developer Tools page is a must-bookmark resource. The tools, including test consoles for the API and FBML, as well as a playground environment for Facebook Connect, are super helpful for anyone working with the app platform or Facebook’s other developer APIs. They also recently released the Facebook Connect Wizard that makes integrating Facebook Connect with your site a snap.

3. Facebook’s Wiki offers a plethora of useful information for developers from guidelines to how-to guides to code examples and more. The site hosts over a thousand articles ensuring that if you need to do it with Facebook’s APIs, there’s a good bet you’ll find the information you need to know to learn how to do it somewhere in the wiki.

4. Though it hasn’t been updated in just over a year, the unofficial Facebook Developer online magazine is still an amazing resource for Facebook developers. It has an incredible archive of useful articles, tutorials, guides, and case studies that are still available for viewing.

5. It may just be a clever marketing tactic to get people to sign up for its hosting services, but Joyent’s popular Facebook Applications Developer Program, which offers free hosting for app developers for one year, is nonetheless a great resource. Especially for developers just getting into Facebook, Joyent’s program offers a no-risk way to test the waters.

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3. Twitter

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Anyone who reads this blog is well-aware of just how fast Twitter is growing. According to Compete, Twitter has grown over 650% this year, and it’s popular with developers too; Twitter application directory oneforty tracks over 1,800 Twitter-based or connected tools and applications.

1. The place to start, of course, is the Official API Wiki, which Twitter has packed with documentation, guides, tutorials, known issues, and FAQs for dealing with the Twitter API and OAuth.

2. Being Twitter, the Twitter API team naturally also has a Twitter account (@twitterapi). The account is updated by 5 core API developers at Twitter with news about the Twitter API and offers support to developers using it to build applications.

3. Twitter also has a blog, on which the company posts updates about their developer tools, as well as links to content that is helpful for developers, and spotlights of exceptional API uses. Also be sure to keep an eye on the service’s status blog to keep track of downtime issues and scheduled maintenance.

4. The Twitter Development Talk group/mailing list, which is hosted by Google Groups, is one of the best places to go to for help when you’re stuck with a Twitter API development problem. The site has had over 20,000 messages posted to it and is frequented by the API team. Twitter also operates a group for API announcements, which is a must-follow for developers craving the latest Twitter API news.

5. A search for Twitter on GitHub will return a ton of useful resources for developers, including over 13,000 code snippets and over 1,300 repositories, including many of the most popular Twitter libraries and wrappers. You can also find some of the open source technologies that actually power Twitter on GitHub.

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4. Flickr

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Flickr just recently passed 4 billion photos, so it’s no wonder that developers are excited to use it. There are hundreds, if not thousands, of mashups that rely on the Flickr API to add a little bit of visual appeal.

1. code.flickr is the home of Flickr’s official developer blog, and their official forum community. There are thousands of discussions in the Flickr API pool, as well as developers sharing screen shots of their creations, and the site also hosts the official SVN and Trac pages for the Flickr API, as well.

2. Yahoo!’s impressive Developer Network hosts a helpful Flickr section with a basic overview of the API, and links to the API key application form and information about rate limits and commercial usage. However, if you want meatier documentation, you’ll need to check out Flickr’s Official Flickr API documentation page, which offers a ton of information about using the API and links to third-party API kits for languages including ActionScript, Java, .NET, Objective-C, PHP, Python, and Ruby, among others.

3. If you’re still stumped, a good place to turn for an answer would be the YWS-Flickr Group on Yahoo! Groups. The active discussion list has over 3,000 Flickr developers that regularly share tips and tricks and help each other out.

4. The Ultimate Guide to Decoding the Flickr API is a very impressive tutorial from Nettuts+. Though just a single tutorial, it is a very good overview that is definitely a good place to start for developers interested in utilizing the Flickr API.

5. GitHub has a collection of over 200 Flickr code repositories including libraries and other helpful tools for developers. Ruby, JavaScript, Python, and PHP are the most popular languages among Flickr developers on the code sharing site.

A study conducted by Harvard Business Review reveals that most Twitter users don’t actually use the service much, or even at all.  In fact, 10% of active users are responsible for over 90% of all Tweets.

According to the research, conducted on a random sample of about 300,000 Twitter (Twitter) users in May 2009, 25% of Twitter users don’t tweet at all, while 50% of users tweet less than once every 74 hours.  Active users, on the other hand, tweet a lot, which makes Twitter a lot more like Wikipedia (Wikipedia) than an average social network (see graph below, courtesy of HBR).

Although this may sound strange at first, Twitter really is more like Wikipedia than, say, Facebook (Facebook). Twitter is not so much about connecting with your friends, it’s about broadcasting information.  Although it doesn’t necessarily take much creativity to create a tweet, only the most creative users actually persist in tweeting every day over a longer time period.

However, Twitter is also similar to a instant messaging tool, which should have a very different curve, with a larger proportion of users contributing to the number of overall tweets. It seems that Twitter’s micropublishing component is winning over its chatting component.

The Harvard Business Review study reveals another interesting tidbit: men seem to follow men more than women on Twitter. There are more women than men on twitter – approximately 55% of all users are female – but an average man will follow a man in 65% of all cases, while a woman will follow a man in 56% of cases. It’s hard to pull any meaningful conclusions from this anomaly, except one: Twitter is different than other social networks. But you already knew that.

With holiday shopping in full swing, social shopping is already making a big impact. Data from Hitwise shows that downstream traffic to the Retail 500 coming from both Facebook and Twitter increased 36% and 15% respectively on Thanksgiving from the previous day. Downstream traffic to retailers grew again on Black Friday and Cyber Monday as many retailers promoted sales through fan pages and tweets.

This data is very encouraging for marketers, but a social media campaign must still be managed correctly for maximum ROI. Here are some tips on how brands can best engage their customers by offering what everyone now looks to social media for – a bargain.

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New Strategies to Turn Buzz Into Buy

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Other recent research confirms the fact that people are increasingly turning to social networks to get deals on products and services. Razorfish found that the primary drivers of “friending” or “following” a brand were promotions and discounts. Over one-third of social network users and 44 percent of Twitter users engaged with a brand through discount promotions. This is good news for marketers, but the stats also pose challenges to the way marketing programs and advertising budgets will be structured in the future.

Brands have long spent big money on commercials, media placements, direct mail, and more. With most of these methods, there is little way to measure the impact on your bottom line. You either get lucky with a surge in sales after your campaign, or it didn’t work. Either way, success or failure was impossible to measure.

If done right, social marketing is a fantastic way to get the best of all worlds from a campaign – wide-scale and targeted distribution of your offer, for free. But to get it right, marketers have to step lightly. If you’re too pushy with too many promotions, your followers will feel “marketed at” or “spammed.” If you don’t offer good enough deals, your customers may become frustrated and stop following you. After all, they don’t really want to be your friend. They want bargains. Here are some steps for getting social media promotions right.

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1. What Are People Saying About Your Brand?

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Find out what people are saying about your brand, why they are saying it, and who they are saying it to. You have to do more than just get a vague reading on brand buzz. Track the actual pass-along of your brand’s social content via tweets, blog posts, Facebook postings, etc. to see which content is driving the most sharing on which sites. You can use social media traffic tracking software to do this.

Tracking this word-of-mouth buzz is crucial to formulating the right marketing messages and promotions. You must deliver relevant social deals that resonate with people’s interests.

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2. Create a Social Promotion

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Once you figure out what people want using the tracking methods above, go ahead and give it to them. For example, you might find that everyone loved your last 20% promotion – it was shared to hundreds of thousands of people via social sites and email – but that the most frequent negative comment was that shipping costs were too high. In your next promotion, offer free shipping.

Or, you may find that there was a huge surge in Twitter searches, blog comments, and Facebook updates about your brand’s winter boots during a snowstorm. This is a great opportunity to immediately put out a social promotion for 20% off boot purchases for one day only via Twitter, Facebook, and/or your company blog. Have fun with your social promotions. Unlike paid search ads and other media buys, you don’t have to plan and budget for them. Instead, just try one or two out and see what happens.

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3. Did It Work?

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Figure out whether your promotion worked, and what bottom line impact it had on sales and profits. Go back to your social media tracking and measurement tool and find out how much your promotion was shared, what increase it caused in traffic to your website, and what direct impact it had on conversion. You might want to compare two different promotions run during a similar time frame to see which worked better and why.

For example, did a 50% Off promotion drive more sharing, visits, or conversions than a Two-For-One? In addition to doing simple “A/B” tests, compare results for promotions like these against the data from your regular marketing analytics platform to see whether your social media promotions are performing better or worse than traditional paid marketing campaigns. Social promotions almost always perform better than paid media ads in terms of conversion, but paid ads may drive a higher volume of traffic to your site.

Lastly, do an ROI analysis of your social media promotions to find out their real impact on bottom line profits.

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Conclusion

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Social media promotions are here to stay. Make sure you use the social channel to deliver “exclusive” deals that make your friends and followers feel special. They’ll thank you by making purchases.

What social media tools do you use to increase sales and measure your brand’s reach? Please share them in the comments below.

Facebook recently passed 350 million users worldwide, but the lingering question about the social network (and social media in general) is if it’s making any money. According to a report in The Wall Street Journal, the answer seems to be that at the least, revenue, if not profits, at social networking sites is starting to take off.

Using data from NYPPEX, the WSJ reports that Facebook’s estimated to generate $710 million in revenue next year. That would represent more than a 40 percent improvement from this year, where the social network is rumored to be bringing in about $500 million in revenue.

Elsewhere, NYPPEX estimates that LinkedIn will generate more than $200 million in revenue in 2010. The firm also says that four years from now, Facebook could be doing $1.9 billion sales, LinkedIn could be at better than $300 million and Twitter could be at $283 million (how exactly, they’re not sure either).

Of course, all of that is based on the social networking sites mentioned continuing to grow strongly both in terms of users and sales. That’s been anything but a given in the short history of social media, where we’ve seen sites rise and fall quickly. Nonetheless, the report does seem to support other research that indicates money is flowing into social media marketing at an increasing rate.

It’s been rumored that archenemies MySpace and Facebook have turned friendly in recent months, discussing the possibility that MySpace users might actually be able to sign into the social network using Facebook Connect.

Now, a more detailed report from the blog Inside Facebook says that this will become reality “in the first part of 2010.” According to their sources, MySpace is thinking along the same lines as Yahoo, who earlier this week announced major Facebook integration across many of its services. That thinking could essentially be summarized with the old proverb: If you can’t beat them, join them.

For MySpace’s purposes, that hypothetically would mean users accessing the site with their Facebook credentials, and then sharing back the increasing amount of exclusive entertainment type content that the site has been acquiring to their Facebook friends. In turn, MySpace gets more traffic that it can sell to advertisers, but ultimately cedes the race to be the Web’s social identity provider.

That space is seemingly a war that will be waged between Facebook and Google . The latter just launched integration with Twitter earlier this week, that allows users to sign into Google Friend Connect— its Facebook Connect rival — with Twitter. Maybe social identity ultimately won’t be that complicated after all.

Social media is a relatively new phenomenon, but Delicious, Digg, StumbleUpon and other social media websites have become an increasingly important source of website traffic. This also creates a massive demand for data related to social media. Where are users coming from? What topics excite them?

These are questions that, when answered, can be the difference between a successful website and a failed social media campaign. But social media analytics is young, and not many people know where to start. This guide is designed for that purpose: to help you get started with some of the best tools and habits so that you can effectively gather and analyze social media analytics.

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Understand what you want to track

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As with most things in life, you can’t conquer what you don’t understand, or at least what you haven’t really thought about.

What is your goal? Do you want to track how people are sharing your website? Do you want to track a specific social media campaign? Or maybe you’re just interested in trends related to a specific meme or social media phenomenon? Each one requires different tools and different focus.

You’re going to focus on traffic statistics if you’re tracking social media website engagement, while if you’re tracking a wider campaign, Twitter response and positive comments might be a more appropriate metric.

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Optimize your existing analytics software

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Most of us use analytics software like Google Analytics, Woopra, or Omniture to track website data like traffic, visitors, pages per visitor, and traffic sources. Most of these analytics tools can track a wealth of data, but they are not designed to track social media data. Luckily, there are a few ways to beef up your analytics software for social media. Some quick tools and suggestions:

Social Media Metrics Plugin: Social Media Metrics is a greasemonkey extension that adds a social media information layer to Google Analytics, providing information on Diggs, stumbles, delicious bookmarks, and more for each individual page. Be aware – it’s not perfect.

Set up specific campaigns and events for social media: Most analytics software has custom campaigns to make it easy to track specific events. You can track a specific Twitter traffic campaign or DiggBar URL with campaigns.

Reorganize dashboards and set up email reports: To get specific information on social media, have traffic stats from top social media websites (i.e. Digg, Facebook, Twitter, etc.) emailed to you so you can see it all in one place. In addition, reorganize any dashboards you have to show this information for easy access.

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Add new analytics tools

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Even with web analytics tools, you don’t have all the tools necessary to get started tracking analytics related to social media. Why not add some more tools to your inventory that track detailed social metrics? Some suggestions:

Bit.ly: When you use a URL shortener, it’s always a smart idea to use one that has analytics information, like Bit.ly. This will track information like number of clicks, traffic sources, and even at what time clicks occur.

Xinureturns: Despite the funny Scientology-inspired name, xinureturns provides a great dashboard overview of your website’s standing in social media. Run a report and you will receive information on Technorati, Googe Pagerank, Diggs, and even backlinks to your website.

PostRank: Formerly known as AideRSS, PostRank provides detailed information on Tweets, stumbles, diggs, and FriendFeed all in one place. It’s best for blogs and websites with a lot of content.

SocialToo: SocialToo is a comprehensive tool for creating social surveys and tracking social stats. It also will send you a daily email describing follows and unfollows on Twitter.

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Aggregate your analytics

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There are a lot of tools for gathering social media information, but no one place has everything you need. You don’t have time to look at all of the tools, so aggregate your analytics information.

There is no single tool that will bring this information together, so you’ll have to do it yourself. Export data into excel, pdf, or email and record all of the information to one area, whichever works best for you. Building a spreadsheet may be best for playing with the numbers. Make it easily accessible.

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Analyze and engage

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The last step is always the most important one – the actual analysis. It takes years of dedication to the art of web analytics to really understand how each variable affects website traffic and user engagement, but by looking at this data in one place and comparing the information, you will hopefully be able to pick up on trends.

This guide is only how to get started with social media analytics. Take the time to find great tools and to understand how each of the social media levers affects traffic and analytics data. But most of all, use the data to engage your audience. You can figure out what they’re looking for using social media analytics, so be sure to act upon the data once you’ve analyzed it.

Consider this: if Facebook were a country, it would be the eighth largest in the world by population, ahead of both Japan and Russia.

When I talk to people about using social media to market their business, I usually get one of two responses. Either they love using Facebook and Twitter or they really don’t see what all the fuss is about. Unfortunately, both are missing the point.

Social media is probably one of the biggest developments in business since e-mail. Never before has the communications playing field been so level. Social media allows for a single-person, sole proprietorship to have the same potential consumer impact as a Fortune 100 company, without the million-dollar advertising budget.

And yet people still misunderstand social media or, even worse, ignore it completely as a fad.

Take my two earlier examples of responses. The first guy thinks social media is all about Facebook pages and Twitter statuses. The fact is, there are literally hundreds of options in the social media pantheon. The trick is figuring out which ones work best for communicating with your target audience and focusing your attention on those.

As popular as Facebook is, it might not be your best choice. This takes time and attention that not every small business owner might have. This is where outsourcing or contract work comes in handy. A good consultant will help you research your market and decide on the best course of action, while leaving you free to run your business.

Even worse is the second response - indifference. These are the people with their proverbial heads in the sand, assuming all of this social media hooplah will fade away.

Social media is not a fad, and it is not just for kids. Businesses small and large are making lots of money using this social media stuff. Look at upstart blender maker BlendTec, for example. They struck marketing gold with their popular “Will It Blend?” videos on YouTube and saw their sales increase five times as a result.

Now before you grab a digital camera and try your hand at becoming a viral video director, you should know that BlendTec invested a lot of time (if not money) in producing their video series. This is key. You must be prepared for the real cost of social media marketing. What you don’t spend in dollars, you will spend in sweat equity.

But at the end of the day, if it’s done right, the return on your investment could be legendary…and profitable